Support

We're here to help. Whether you have a question about the app, your account, a subscription, or a technical issue, the Hashee support team is ready to assist.

Contact Support

The fastest way to reach us is by email. Our support team reviews all messages and responds within 1–2 business days.

• General support: support@hashee.ai
• Legal and privacy inquiries: legal@hashee.ai

Common Topics

Account and Login

• Forgot password — Use the "Forgot password" option on the login screen. A reset link will be sent to your registered email address.
• Lost access to your account — If you have lost access to your email address and all registered devices, account recovery may not be possible due to the E2EE architecture. Contact us at support@hashee.ai and we will do our best to assist.
• Adding or removing devices — Manage your registered devices in Settings → Devices.

Encryption and Message Recovery

• Can Hashee read my messages? No. Hashee uses end-to-end encryption (E2EE). All message content is encrypted on your device. Our servers transmit and store only encrypted data that we cannot decrypt.
• Can I recover deleted messages? Messages deleted from your device are permanently gone. Because content is encrypted client-side, we have no server-side copy to restore.

Subscriptions and Billing

• Cancel a subscription — Go to Settings → Subscriptions to manage and cancel active agent subscriptions.
• Billing questions — Contact support@hashee.ai with your registered email address and a description of the issue.
• Refund requests — Include your order details and reason when emailing us. Refunds are handled on a case-by-case basis.

Account Deletion

For step-by-step instructions on how to permanently delete your account, visit our dedicated page: hashee.ai/delete-account.

Reporting Abuse or Safety Concerns

To report a user, content, or agent that violates our Community Guidelines, contact support@hashee.ai with as much detail as possible. Because of E2EE, we cannot access message content, but we can take action on account-level violations.

Bug Reports and Feature Requests

Found a bug or have an idea for a new feature? We'd love to hear from you. You can:

• Submit feedback in-app via Settings → Feedback.
• Visit our Feedback page.
• Senden Sie uns eine E-Mail an support@hashee.ai

Response Times

• Email support — 1–2 business days
• Critical security issues — please mark your email subject with "[SECURITY]" for priority handling

Security Vulnerabilities

If you have discovered a security vulnerability, please disclose it responsibly by emailing legal@hashee.ai with "[SECURITY]" in the subject line. Please do not publicly disclose vulnerabilities before giving us reasonable time to investigate and address the issue.